Legal
Privacy Policy
Solid Kine ("we," "us," or "our") provides an AI-powered call answering and appointment booking service for local trade businesses in Hawaii. This Privacy Policy explains what information we collect, how we use it, and what rights you have. By using our website or services, you agree to the practices described below.
Who We Are
Solid Kine is a Hawaii-based company that provides an AI receptionist service for local trade businesses, answering missed calls, booking appointments, and following up by text on our clients' behalf.
Information We Collect
From Our Clients: when you sign up for our service, we collect your business name, phone number, hours, services offered, and other details needed to configure your AI receptionist.
From Callers: when someone calls one of our clients' businesses, our AI receptionist may collect the caller's name, phone number, address, and a description of the issue they're calling about, in order to book an appointment or pass along a message.
Automatically Collected: when you visit our website, we may collect basic analytics data such as IP address, browser type, and pages visited, to help us understand how the site is used.
Call Recording and Consent
Calls answered by our AI receptionist may be recorded and transcribed to deliver the service, generate summaries, and for quality assurance. Hawaii law requires the consent of all parties to a recorded call. Our clients are responsible for providing appropriate notice to their callers where required by law.
How We Use Your Information
To operate and improve the AI receptionist service
To book appointments and relay messages to our clients
To send appointment confirmations and reminders by text
To communicate with our clients about their account
To comply with legal obligations
We do not sell your information to third parties, and we do not use caller or client data for advertising.
Third-Party Services We Use
We rely on third-party providers to deliver our service, including Bland.ai (AI voice), Twilio (calls and SMS), Calendly (scheduling), Google Sheets (data storage), Tally (intake forms), and Make.com (automation). These providers process data on our behalf and are bound by their own privacy and security practices.
Data Storage and Security
Call recordings, transcripts, and client information are stored securely and accessible only to authorized Solid Kine team members. We use encrypted connections for data transfers and follow industry-standard security practices.
Data Retention
We retain call records and client data for as long as needed to provide the service, and for a reasonable period afterward to comply with legal or business requirements. Clients may request deletion of their data at any time.
Your Rights
Request access to the information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal retention requirements
Opt out of non-essential communications
To make a request, email us at solidkineai@gmail.com.
Cookies
Our website uses minimal cookies, primarily for analytics. You can disable cookies in your browser settings at any time; this will not affect your ability to use the site.
Children's Privacy
Our services are not directed at children, and we do not knowingly collect information from anyone under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Questions?
Email us at solidkineai@gmail.com and we'll respond within 2 business days.